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CRM Evaluation Center
Nov 25, 2009
Today's usage of Decision Support Systems (DSS), combined with vetted CRM knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...
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2006 PMI Research Conference Aims to Link Project Management Discipline with the Business Community ( Pages)
by Neil Stolovitsky
Sep 1, 2006
Abstract : The 2006 PMI Research Conference was an excellent venue for gauging the direction in which project management research is heading. The presentations of the areas of portfolio management and program management confirm the rising demand for project portfolio management solutions.
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CRM RFP Template (1 Page)
by TEC Staff
Nov 22, 2007
Abstract : Don't let your CRM software selection become a risky venture. Play your cards right and use a CRM RFP template. Find out what a CRM RFP template is and how it can save you time and money. We also tell you how you can write your own CRM RFP template, so you can get the CRM solution you need for your enterprise. Don't place any bets until you have all the information you need about how you can make a CRM RFP work for you.
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Project Failure—The Numbers, Why, and What It Means ( Pages)
by Jim Brown & Olin Thompson
Jun 11, 2005
Abstract : IT projects fail regularly—considerably missing expectations, drastically overrunning budgets, significantly missing deadlines, and far too often having to be abandoned entirely. Research shows us that this is the rule, not the exception. Research also tells us why.
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Facing A Selection? Try A Knowledge-Based Matchmaker Part 4: User Recommendations ( Pages)
by P.J. Jakovljevic, Louie Talarico
Mar 11, 2002
Abstract : This tutorial identifies the significance of researching technology vendors to both buyers and vendors/VARs. Buyers require research to determine the short list and vendors/VARs can use research to assess the viability of opportunities before committing time and money to a sales effort. Since a 'one-size-fits-all' product is still not a viable solution for most clients, the ability of technology products to meet clients' needs depends on client requirements. The Catch 22 for both buyers and vendors/VARs is to pinpoint the right match in this ongoing 'dating game'.
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Welcome to TEC's latest HRMS Showdown: Lawson S3 Human Capital Management versus Vista HRMS form PDS. (0 Pages)
by Sherry Fox
Aug 28, 2009
Abstract : I'm Sherry Fox, human resources (HR) research analyst and manager of Technology Evaluation Centers’ Research Analyst Group. Welcome to this month’s enterprise software Showdown! Today's Showdown compares Lawson S3 Human Capital Management and Vista HRMS from PDS, head-to-head. We hope you find these Showdowns helpful and informative, and invite your comments and questions at asktheexperts@technologyevaluation.com.
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Project Failure -- The Numbers, Why and What It Means (3 Pages)
by Jim Brown and Olin Thompson
Sep 20, 2004
Abstract : IT projects fail regularly--considerably missing expectations, drastically overrunning budgets, significantly missing deadlines, and far too often having to be abandoned entirely. Research shows us that this is the rule, not the exception. Research also tells us why. What is the impact of failure on enterprises, IT professionals and software and services providers? Does it have to be this way?
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Server and Desktop Solutions: What the Research Means for Small and Medium Enterprises ( Pages)
by Igor Grubisic
Dec 20, 2006
Abstract : Different types of organizations show distinct preferences when assigning importance to the criteria on which to base their operating system selection. Small and medium enterprises need to carefully analyze the available data to accurately evaluate their strategic IT investments.
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Scala and Microsoft Become (Not So) Strange CRM Bedfellows Part Two: Market Impact Continued ( Pages)
by P.J. Jakovljevic
Aug 29, 2003
Abstract : Microsoft's foray into the CRM arena has not been a bed of roses, despite its indisputably large marketing muscle and R&D investment, its strong channel, traditionally attractive pricing policies, and the aura and experience within the market segment. Microsoft CRM remains both a threat and an opportunity for the most nimble mid-market CRM vendors. Microsoft’s entry with CRM evangelism through an array of seminars nationwide has bolstered the market’s awareness of the need for CRM applications.
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Applying the Power of Social Networks to Customer Relationship Management ( Pages)
by Wayne Thompson
Sep 19, 2007
Abstract : Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find out what these sweeping changes mean to businesses and CRM professionals alike, as TEC's director of research Wayne Thompson sits down with Paul Greenberg and Bruce Culbert of BPT Partners, a leading CRM consulting firm.
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